Application Support

EPCOM's SysAid customer care team will resolve feature, function and usage concerns for the operating system and software applications. The following "how-to" questions are examples of the problems we solve:

How can I create a table in Microsoft Word™?
How do I change the shading of a cell in Microsoft Excel™?
How can I filter out junk mail in Microsoft Outlook?

We provide full support (Tier 1, Tier 2, and Tier 3) for the following applications:

Microsoft Operating System™
Microsoft Word
Microsoft Excel
Microsoft PowerPoint™
Microsoft Outlook
Microsoft Explorer™
Microsoft Visio™
Microsoft Project™
Adobe® Acrobat Reader

Many of our customers provide our SysAid support personnel with lists of frequently asked questions and appropriate answers for applications that are pervasive in their organization-allowing EPCOM maximum effectiveness when providing support on these "non-core" applications.

We will format these FAQ documents into our knowledgebase system to allow for easy navigation for our customer care specialists and to ensure a common format is maintained.