Server Management

24x7 Monitoring of Managed Servers

Using EPCOM's advanced server management tools, our engineers can remotely perform a majority of the server management functions you might provide onsite-freeing your time and attention. EPCOM's advanced trouble ticketing and change management system accepts both manual as well as automated input of incidents and requests. This allows you to easily request changes, ask questions or log incidents using a simple, straightforward approach.

What we do:

• 24x7 monitoring of managed servers
• Anti-virus protection
• Patch management
• Software distribution
• Asset Tracking (CIO Dashboard)
• Active directory management
• Server data backup (optional)

The combination of EPCOM's comprehensive monitoring tools and advanced engineering capabilities makes it easy to monitor the availability and responsiveness of your server resources.

What we monitor:

• All devices: device up/down

Health of hardware:

• CPU utilization (Threshold)
• Memory utilization (Threshold)
• Network interface utilization (Threshold)
• Disk I/O (Threshold)
• Hard-drive free space (Threshold)
• Power supply (Event)
• Fan (Event and Threshold)
• NIC errors (Threshold)
• Hard drive failures (Event)

Servers monitored:

• HP®
• Dell™
• IBM®