trixbox IP-PBX Software Solutions for SMBs
trixbox® is an IP-PBX software solution designed for small and medium-sized businesses. We have trixbox Community Edition (CE), our Open Source solution, and trixbox Pro, our commercial solutions with a FREE standard edition, an enterprise edition, and a call center edition.
Welcome to the latest evolution in Open Source communications. The technology that drives trixbox® Pro has been derived from Fonality's commercial IP-PBX solution which is already deployed to thousands of business sites. This means it is market proven.
Designed with resellers and IT professionals in mind, trixbox Pro is the only hybrid-hosted telephony solution on the market. With a professional service and support organization standing behind it, around-the-clock proactive monitoring, Anywhere Management™, automatic software updates, complete phone mobility, and regular configuration backups, trixbox Pro is set to change the face of Open Source telephony forever.
Features & Benefits
Free & Flexible
The trixbox Pro family starts with Standard Edition (SE), which is available at no cost.The remaining two editions, Enterprise Edition (EE) and Call Center Edition (CCE), are available at a low monthly cost or an affordable lifetime fee.
Easy to Deploy, Use & Manage
trixbox Pro provides a powerful installer that makes installation a snap, intuitive administrator and user control panels that allow for simplified deployment, configuration and management, as well as enhanced feature access anywhere, anytime.
Advanced Features of Enterprise-Class Telephony
trixbox Pro is stocked with advanced features such as auto-attendant, Outlook integration, voicemail-to-email, conference bridges, CRM integration, detailed reporting, HUD, call center capabilities, and more. Now with a re-branding interface, make trixbox Pro look like your company!
trixbox Pro + HUD
Each trixbox Pro edition comes standard with HUD, the all-in-one presence management tool that allows employees to control business communication from their desktops. HUD enables effective communication across a teleworker enterprise by adding real-time access to employees via private enterprise chat, click to call, click to email, and drag and drop call transfer. trixbox Pro Call Center Edition and HUD work hand-in-hand to deploy a distributed inbound and outbound call center with queue status, on-the-fly recording, call barging, and more.
Branch Offices & Unified Management
With our linked software, not only can you link up branch offices with a click of the mouse (FREE 4-digit dialing) but you can also manage all linked locations from one screen. An integrated user panel, with HUD's unique call-control advantage, makes life easy for the employees too!
A Step Up From Asterisk®
The trixbox Pro core is a highly stabilized version of Asterisk with modifications made to decrease internal structure lock contention, improve database handling, and decrease crash scenarios. Our labs show a 600% performance improvement for busy systems with high task concurrency. We have modified over 50 unique configuration files from the original Asterisk code. We've fixed dozens of serious bugs and crash cases that native Asterisk software suffers from. Combined with our web based control panel applications, Fonality has created a stable, feature-rich and user-friendly telephony platform.
Highly Scalable to Grow With Your Business
Designed and tested for businesses with 2 to 500 employees per location, trixbox Pro scales from single-site businesses, with basic telephony needs, up to distributed call centers and even multi-national corporations. Need advanced presence management and communication tools? trixbox Pro has these too!
Know about Problems — Before Someone Else Does
trixbox Pro's market-proven, hybrid-hosted architecture allows systems to be proactively monitored and maintained. You can quickly and easily learn about the status of your system and receive notifications based on operating thresholds that you define or real-time, graphical reports for system resources, trunk interfaces, and even see historical snapshots. HD filling up? RAID disk gone bad? If under a support contract, our technicians will usually know about the problem before you do!
HUD, Your New Operator
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HUD® is the award-winning employee presence and communication management application that comes free with all versions of trixbox. HUD empowers its users with company-wide visibility and information on the "presence" of every colleague, making it easy to interact with one another via a single, simple interface.
HUD is preinstalled on every edition of trixbox Pro, enabling one-touch control over the phone system, real-time visibility, and easy access to the people using it. [ View Interactive Demo ]
HUD...
...is your new operator
Tired of that 8-foot phone with blinking lights and that expensive secretary who you've trained to use it? HUD is your new operator. HUD shows you who is on the phone and lets drag calls to their extensions, voicemails or cellphones.
...is integrated with Outlook
When your phone rings, a pop-up on your screen will give you the name of the caller, based on your own Outlook. Or you can just click on an email to call a person anytime.
...makes employees more productive
HUD's user-friendly interface allows employees to find contacts, view a contact's on-network status, and initiate communications-all with a single click from any HUD enabled device.
...enables effective communication
Communication happens on many levels; from phone calls, to chat sessions, to e-mails. By integrating all of these channels, HUD reduces the time spent in meetings and on conference calls and, in general, makes communication more effective.
...makes it affordable to create distributed agent-based organizations
In the past, deploying distributed inbound and outbound call centers was expensive. Not anymore. With HUD Pro, sales and customer service agents can easily log into and out of queues, monitor call states, park calls, and record calls*-all on the fly.
...helps managers track and train employees
HUD Pro provides powerful one-click tools to monitor, train, and barge agent calls. And the private enterprise-chat feature allows managers to guide agents in real-time.
...facilitates professional interactions with customers
Comprehensive integration with Web-based CRM systems, such as SugarCRM and Salesforce.com, ensures that employees have the tools they need to engage in knowledgeable and professional conversations with customers.
trixbox Pro SE comes standard with HUDlite, and trixbox Pro EE and CCE come standard with HUD Pro. To learn more about the specific features that HUDlite and HUD Pro provide when combined with trixbox Pro,
trixbox in a box
Deploy a trixbox CE or Pro phone system quickly in an all-in-one solution built for trixbox® by trixbox. trixbox CE or Pro is preloaded and tested to save you valuable staging and provisioning cycles, and you automatically have yourself certified hardware (with support discounts) for your trixbox solution. trixbox Appliance is backed by Fonality’s stellar service and support warranty further reducing costs and lowering deployment risk.
Certified Hardware for trixbox
As remarkable as trixbox software is as a stand-alone IP-PBX application, adding superior hardware to the solution adds reliability, quality and confidence. With this in mind, Fonality has done due diligence in qualifying the right hardware for the job. Our engineering team has spent years benchmarking products from market-proven manufacturers for performance and compatibility with trixbox. Now, we’re ready to stand behind our research.
Fonality recommends the following Platinum Certified hardware for your trixbox deployments: the trixbox Appliance, Dell, and HP Servers; Polycom and Aastra IP-Phones; and Sangoma Interface cards. When you purchase certified hardware for trixbox Pro and CE, you receive discounted support coverage and enjoy the confidence that comes from knowing that your hardware has been tested and verified.
Purchase certified hardware for trixbox. Receive discounted support coverage, and enjoy the confidence that comes from knowing that your hardware has been tested and verified.
Certified IP Phones
The following IP phones from Aastra and Polycom are certified for trixbox. We highly encourage you to use these phones with both trixbox CE and trixbox Pro. Not only are they manufactured by vendors that have been market and time tested, but they have they been validated in our labs for quality, performance, and compatibility with trixbox. When you use these phones with trixbox Pro, they will auto detect and auto provision when you plug them into the network!
Aastra 9112i
(Firmware 1.3.1.1095, 1.4.1.2000, 1.4.1.3000*)
For the business on a budget, the Aastra 9112i is our best value. The Aastra 9112i phone provides all the reliability needed to keep your business growing and on the move. Note that the Aastra 9112i does not have an Ethernet bridge, so you will need two Ethernet ports per station, one for the 9112i and one for your PC. Learn more at Aastra.com
Aastra 9133i
(Firmware 1.3.1.1095, 1.4.1.2000, 1.4.1.3000*)
For a growing company, the Aastra 9133i brings a high level of functionality to your company's phone system. The 9133i has all the features of the 9112i, plus a 10/100 Ethernet bridge allowing you to share one connection for both your phone and computer! Learn more at Aastra.com
Aastra 480i
(Firmware 1.3.1.1095, 1.4.1.2000, 1.4.1.3000*)
The Aastra 480i is a great value for an executive level phone. It comes with a large backlit graphical display and 9 call appearances. The Aastra 480i is PoE (Power over Ethernet) ready with any standard PoE switch. Learn more at Aastra.com
Aastra 480iCT
(Firmware 1.3.1.1095, 1.4.1.2000, 1.4.1.3000*)
This phone comes with a cordless handset allowing you to be mobile within your office. You can even pair up to 4 cordless handsets to a single base! Note: while you can use both the base and a single handset at the same time (on different lines), you *cannot* use more than one cordless handset at the same time. Learn more at Aastra.com
Aastra 51i
(Firmware 2.2.0.166*)
The Aastra 51i improves upon the extremely efficient 9112i series adding a larger display, attractive form-factor, and Aastra’s high-quality audio technology for a perfect handset or speakerphone experience. This is a great phone for common areas of your office where you need simplicity of design and easy of use. The Aastra 51i provides the executive look without the executive price. Learn more at Aastra.com
Aastra 57i
(Firmware 2.2.0.166*)
The Aastra 57i is the perfect phone for your executive team and executive assistant who handles high call volumes. It is Aastra’s flagship model of the 5x series: with a very large LCD display, and 12 programmable softkeys for “one-touch” functionality including voicemail, redial, speed dial, intercom, and paging. The Aastra 57i can be extended with up to 3 BLF Sidecars (Aastra 560M), each of which will increase the number of programmable keys by 60 (3 pages of 20). Learn more at Aastra.com
Aastra 53i
(Firmware 2.2.0.166*)
The Aastra 53i expands on the function available from the 51i with support for features like BLF, programmable keys, conferencing, and a headset. This phone is best suited for your entry-level staff whom need many of the telephony features standard in business environments today. This phone looks and sounds great! Learn more at Aastra
Aastra 55i
(Firmware 2.2.0.166*)
The Aastra 55i is an incredibly diverse phone that supports every feature available from trixbox Pro. The 55i includes 4 programmable keys, a huge back-lit LCD display, and 4 call appearance keys standard. The 55i builds upon everything found in the 51i and 53i and takes presentation to the next level. The LCD and speakerphone look and sound beautiful. This phone is perfect for your managers and executive team. Learn more at Aastra.com
Polycom IP 320 / 330
(Firmware 2.2.2.0084*)
The Polycom 320 and 330 are perfect phones for low-traffic areas of your office such as the break-room, mailroom, kitchen, or temporary staff areas near filing cabinets or the printer. If you need a phone available in all areas of your office, but want to be cost-conscious, the Polycom 320 and 330 are a great choice. Learn more at Polycom.com
Polycom IP 501
(Firmware 1.6.6.0042, 1.6.6.0079*)
The Polycom SoundPoint IP 501 is an excellent phone with an executive presence. It comes with a very large graphical display and a 3 call appearance capacity. It also has highest high quality speakerphone. Learn more at Polycom.com
Polycom IP 550
(Firmware 2.2.2.0084*)
The Polycom 550 builds on Polycom’s popular 501 executive phone. It features a large, graphical display, HD Voice technology, an attractive form-factor, and many more productivity-enhancing features suitable for any employee. The speakerphone is the best on the market. Learn more at Polycom.com
Polycom IP 560
(Firmware 2.2.2.0084*)
The Polycom 560 is the upgrade to our most popular Polycom 501 phone. It has all the features of the 501 plus a back-lit graphical display, an attractive aluminum-etched bezel, and a deeper boom improving an already great Polycom speakerphone. This is our only 10/100/1000 phone and is perfect for companies environments that depend on a gigabit network.Learn more at Polycom.com
Polycom IP 601
(Firmware 1.6.6.0042, 1.6.6.0079*)
The Polycom SoundPoint IP 601 is Polycom's flagship IP phone. With support for 6 call appearances, and the largest graphical display, this is surely a commanding phone on any desk. Learn more at Polycom.com
Polycom IP 650
(Firmware 2.2.2.0084*)
The Polycom 650 is a great executive phone. With support for 6 call appearances, a large back-lit graphical display, an attractive aluminum-etched bezel, and a deeper boom improving an already great Polycom speakerphone, this is surely a commanding phone on any desk.
Learn more at Polycom.com
Polycom IP 4000
(Firmware 1.6.6.0036*)
Designed for offices or small to medium sized conference rooms, the SoundStation IP 4000 SIP provides remarkable room coverage. You can speak naturally from up to 10-feet away from a microphone and still be heard clearly on the far end of the call. Learn more at Polycom.com